Return & Refund Policy

Thank you for shopping at [mathybnh.com! We want you to be completely satisfied with your purchase.

Return Policy

  • Eligibility:
    • Most US purchase items are eligible for return within 15 days of the original purchase date. 
    • Items must be in their original condition, unused, unopened, and in the original packaging.
    • Certain items may have restrictions on returns (e.g., hygiene products, personalized items). Please refer to the specific product page for details.
    • International orders are not eligible for return
  • Return Process:
    • To initiate a return, please contact our customer support team at return@mathybnh.com.
    • We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
    • You are responsible for the cost of return shipping unless the return is due to our error.
  • Exceptions:
    • Final sale items, gift cards, and items marked as « non-returnable » are not eligible for return.
    • Items returned without an RMA number may be refused.
    • We reserve the right to refuse a return if the item(s) do not meet the return conditions.

Refund Policy

  • Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund within 15  business days.
  • Refunds will be issued to the original form of payment.
  • Please allow [Number] business days for the refund to appear in your account.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at  contact@mathybnh.com with photos of the damaged item and your order number.
  • We will arrange for a replacement or issue a full refund for the damaged or defective item.

Disclaimer

This Return & Refund Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date information.

Note:

  • This is a sample policy and may need to be adjusted to meet your specific business needs and applicable laws.
  • Consult with an attorney to ensure your policy complies with all relevant regulations.
  • Clearly communicate your return and refund policy on your website, in your order confirmation emails, and on any relevant packaging.

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Company Info

© 2025 MATHY BEAUTY AND HEALTH 

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