Return & Refund Policy

Thank you for shopping at [mathybnh.com! We want you to be completely satisfied with your purchase.

Return Policy

• Eligibility:
  
  • Most US purchase items are eligible for return within 15 days of the original purchase date. 
  • Items must be in their original condition, unused, unopened, and in the original packaging.
  • Certain items may have restrictions on returns (e.g., hygiene products, personalized items). Please refer to the specific product page for details.
  • International orders are not eligible for return
• Return Process:
  
  • To initiate a return, please contact our customer support team at return@mathybnh.com.
  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
  • You are responsible for the cost of return shipping unless the return is due to our error.
• Exceptions:
  
  • Final sale items, gift cards, and items marked as « non-returnable » are not eligible for return.
  • Items returned without an RMA number may be refused.
  • We reserve the right to refuse a return if the item(s) do not meet the return conditions.

Refund Policy

• Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund within 15  business days.
• Refunds will be issued to the original form of payment.
• Please allow [Number] business days for the refund to appear in your account.
• 
  

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at  contact@mathybnh.com with photos of the damaged item and your order number.
• We will arrange for a replacement or issue a full refund for the damaged or defective item.

Disclaimer

This Return & Refund Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date information.

Note:

• This is a sample policy and may need to be adjusted to meet your specific business needs and applicable laws.
• Consult with an attorney to ensure your policy complies with all relevant regulations.
• Clearly communicate your return and refund policy on your website, in your order confirmation emails, and on any relevant packaging.